IT SUPPORT & INFRASTRUCTURE

Hi, I'm Debashis
Barmon.

Keeping technology reliable, secure and running smoothly.

IT professional with hands-on experience in technical support, system monitoring, troubleshooting and IT infrastructure operations.

Get in touch ↗ Explore my experience
5+ yearsProfessional experience*
DhakaBangladesh
2019BSc Engineering

*Experience duration is calculated from the CV start date (August 2021) and should be updated if needed.

system_status.exe

// infrastructure overview

server ● operational

network ● monitored

support ● responsive

> ready_to_help_

⌘IT OperationsMonitor · Maintain · Support
✓Reliable systemsAlways stay connected
EXPERIENCE WITHIT SUPPORTSYSTEM MONITORINGDATA CENTERNETWORK & HARDWARE

01 / ABOUT

A practical approach to IT operations.

I’m an IT professional focused on helping people and organizations get the best from their technology.

My experience includes providing user support, monitoring and maintaining IT infrastructure, troubleshooting technical issues, and installing and configuring hardware and software. I enjoy solving problems, learning new tools and keeping everyday technology dependable.

Technical SupportInfrastructure MonitoringTroubleshootingIT Operations

02 / EXPERIENCE

Where I've worked.

AUG 2021 — PRESENT

Assistant Officer (IT)

AKIJ INSAF GROUP

Current role · Dhaka

Supporting corporate users and helping maintain business-critical IT systems and infrastructure.

01

Active member of the Building Management System (BMS) team.

02

Provide technical support to users across the organization.

03

Monitor and maintain Synology file server, print server, data center, IP cameras and online UPS (Schneider Electric).

04

Resolve monitoring issues and regular IT requests using Applications Manager, OpManager, SharePoint, Microsoft Endpoint Configuration Manager, UniFi Hotspot Manager and ManageEngine ServiceDesk Plus.

05

Troubleshoot technical issues and install or configure hardware and software.

06

Coordinate and maintain daily vendor-related tasks.

03 / EXPERTISE

Tools, systems & capabilities.

⌁

IT Support

End-user technical support, issue diagnosis and service request handling.

▦

Infrastructure

Data center, file and print server, IP camera and UPS monitoring.

⌘

Monitoring Tools

Applications Manager, OpManager and ManageEngine ServiceDesk Plus.

⌬

Endpoint & Network

Microsoft Endpoint Configuration Manager and UniFi Hotspot Manager.

⚙

Hardware & Software

Installation, configuration, maintenance and troubleshooting.

⇄

Coordination

Vendor coordination and day-to-day IT operational support.

04 / EDUCATION

Academic background.

2019

Bachelor of Science in Engineering

Electronics & Telecommunications Engineering · East West University

BSc
2012

Higher Secondary Certificate

Science · Lalmonirhat Govt. College · Dinajpur Board

HSC
2010

Secondary School Certificate

Science · Lalmonirhat Govt. High School · Dinajpur Board

SSC

05 / BEYOND WORK

Community & activities.

01

Member, East West University Telecommunications Club

02

Player, Electronics & Communications Engineering Sports Club

03

Member, Rotaract Club of East West University

04

Member, East West Bidyaniketan — primary school for uprooted children

06 / CONTACT

Let's connect and
solve problems.

For professional opportunities, collaboration or a conversation about IT operations, feel free to reach out.

EMAILdeba.barmon@gmail.com ↗ PHONE+880 1623-782729 ↗
LOCATIONDhaka, Bangladesh